Physiotherapy
Terms & Conditions

You will discuss and agree the focus of your treatment in your first session, and review your progress and care plan as your work together develops.

 

Sessions

Physiotherapy sessions take place in person at MorKrop, Linnésgade 26, kld, 1361 København K, Denmark. Sara commits to starting and finishing each session on time. If you are late for your session, the time will not be made up at the end and the full fee for the allocated time slot will be charged.

 

Online bookings require a minimum of 4 hours' notice. For same-day appointments, please contact Sara directly by phone or email.

 

Sara also offers a free 15-minute online discovery call for new clients wishing to learn more about her approach before booking. Please contact Sara by email or phone to arrange this.

Between sessions, Sara is available by email or phone Monday to Friday, 9am–5pm. You are welcome to make contact outside these hours and Sara will respond at the earliest opportunity within the above schedule, endeavouring to reply to all queries within 24 hours.

 

Payment & Cancellation Policy

Session fees are as follows:

• First consultation / complex case (60 minutes): 850kr

• Standard follow-up (45 minutes): 650kr; (20 minutes): 350kr

• Baby treatment — initial: 650kr; follow-up: 350kr

• Mother & baby follow-up (60 minutes): 950kr

 

Payment is due on completion of your appointment. Payments can be made by MobilePay or bank transfer. Please check with your insurance provider regarding coverage before booking.

 

If you need to cancel or reschedule your appointment, please give at least 24 hours' notice. Cancellations made within 24 hours of the appointment may be charged in full.

 

In the case of advance payments, you have the right to cancel this agreement within 14 days of purchase without penalty. Cancellations must be made in writing to sara@saraindseth.com. Where treatment has commenced during the 14-day period, a refund will be issued for any remaining unused sessions. Refund payments will be made within 14 days of cancellation.

 

Limited Liability

Except as expressly provided in this Agreement, Sara Indseth makes no guarantees, representations, or warranties of any kind, express or implied, with respect to the physiotherapy services rendered.

 

In no event shall Sara Indseth be liable for any indirect, consequential, or special damages. Notwithstanding any damages the client may incur, Sara Indseth's entire liability under this agreement shall be limited to the amount actually paid by the client for physiotherapy services rendered through to and including the termination date.

 

Confidentiality & Data Protection

Sara Indseth will keep your personal information confidential and secure in accordance with GDPR guidelines. Your information will not be shared with third parties without your consent. However, if there is considered to be a risk of significant harm to yourself or another person, Sara Indseth may pass relevant information to an appropriate authority on the legal basis of vital interest. A separate Privacy Notice is available on request.

 

Recording

Recording of consultations or treatment sessions using any form of electronic media is not permitted without the written consent of both parties.

 

Physiotherapy

Physiotherapy is a healthcare profession concerned with human function, movement, and the maximisation of physical potential. Sara Indseth practices holistic physiotherapy, which considers the whole body — its movement patterns, connective tissue, and physical history — rather than treating symptoms in isolation. Treatment methods may include hands-on therapy, movement therapy, visceral manipulation, cranial therapy, and personalised exercise, and postural guidance.

 

Sara Indseth is a registered physiotherapist and practices in accordance with the standards of her professional regulatory body (Danish Patient Safety Authority and Danske Fysioterapeuterne). Physiotherapy is not a substitute for medical advice and Sara Indseth will always refer any client with signs or symptoms requiring medical attention to their doctor or appropriate medical professional.

 

The client understands and agrees to the following:

• I am responsible for consulting my doctor about any health concerns.

• If I am receiving treatment from a doctor or any other medical professional, I will inform them of any physiotherapy programme I am undertaking.

• It is important that I inform Sara Indseth of any medical diagnosis, medication, or other treatment I am currently receiving, as this may affect my physiotherapy programme.

• I understand that the advice and treatment provided is personal to me and may not be appropriate for others.

• If I am unclear about any aspect of my agreed treatment programme, I will contact Sara Indseth promptly for clarification.

• Recording consultations or sessions using any form of electronic media is not permitted without the written consent of both parties.

 

Pregnancy & Postnatal Care

Sara Indseth provides specialist physiotherapy support during pregnancy and the postnatal period, including assessment and treatment for pelvic girdle pain, diastasis recti, pelvic floor dysfunction, and safe return to movement. All treatment is adapted to the individual's stage of pregnancy or postnatal recovery and is carried out with appropriate care. Clients who are pregnant or recently postnatal are encouraged to inform their midwife, obstetrician, or doctor of any physiotherapy treatment received.

 

Paediatric Treatments

Baby and paediatric treatments are gentle and non-invasive. A parent or legal guardian must be present throughout all treatments involving a minor. By booking a paediatric session, the parent or guardian confirms they have parental responsibility for the child receiving treatment and consent to treatment being provided.

 

Problems & Complaints

If you experience a problem with your physiotherapy service that you have been unable to resolve directly, you may raise this in writing to sara@saraindseth.com.